MDes Design Innovation & Service Design School of Innovation & Technology

Xiaoqian Zhang

(She)

Hi there! I’m Echo, a designer passionate about using design to foster inclusivity and social justice. Through my projects, I aim to demonstrate how design can meet societal needs and empower individuals.

I prioritize empathy and user-centered design, ensuring that users’ voices are heard and represented. I’m excited about developing sustainable solutions that enhance community engagement and create environments where people feel valued and confident.

My approach involves thorough research to understand user needs, collaborating with stakeholders to co-create innovative solutions, and iterating designs based on feedback.

I’d love to connect and discuss my projects further. Feel free to reach out on LinkedIn or Instagram!

Contact
19946250740@163.com
x.zhang26@student.gsa.ac.uk
@Instagram
@LinkedIn
Works
Embrace DigitalHeart Library: Empowering digital inclusion for newcomers

Embrace DigitalHeart Library: Empowering digital inclusion for newcomers

Embrace DigitalHeart Library is a collaborative program led by public libraries, partnering with colleges, corporations and community groups united by the mission to enhance digital inclusion in a diverse community. We coordinate with partners to optimize resources and deliver inclusive and accessible digital initiatives, including mobile drop-in sessions, mentorship, and training workshops. We focus on community engagement, overcoming language barriers, and supporting families with parenting needs, aimed at empowering individuals and families from diverse backgrounds to thrive in a digital world.

Project introduction

background info

project objectives

stakeholder map

Multicultural community

relational map

research question

Archetype

User Motivation

Mapping Relationship

Mapping Relationship2

Mapping Relationship3

Refine Research Question

service journey

service journey

touch point-digital map

touch point-digital map

DigitalHeart survey and peer mentorship

touch point-DigitalHeart library card

touch point_ Knowledge cards

touch point_ Knowledge cards

Xiaoqian Zhang