Police Scotland – Case Updater

In response to our brief exploring the role of a modern Scottish police service, our group investigated the process a victim undertakes after reporting a crime.We created a Police Scotland case updater; an online service to be provided by Police Scotland to support victims. Here they would be able to find updates on their existing cases, guides and examples from previous cases, and support resources. They could also use this platform to get in touch with their investigating officer, ask questions, or provide feedback. Our aim being to improve the experience, knowledge, and autonomy of a victim in a vulnerable situation, the budget and efficiency of Police Scotland, and the trust, confidence, and relationship between the two.

Case Updater User Journey

Website Wireframes

Service Touchpoints

Service Blueprint