Innovation School MDes Design Innovation & Service Design

Mohamed Rasi Thekkedath

I am an Experience Designer who loves diving into ambiguity & defines clarity through an evidence-led & purpose-driven process to create wonderful human experiences.

Active Travel Futures: Certifying cycling skills for safer streets
Service System Design – Network for early detection of diseases
Without the waste: Reimagining the mentality of waste

Active Travel Futures: Certifying cycling skills for safer streets

This project is about the impacts on Active travel(Walking & cycling) in Glasgow city due to emerging trends & changes happening around. Through my research, I found how safety issues among pedestrians are arising in the streets due to the mixed-use of spaces by cyclists, delivery riders & pedestrians. This makes it challenging for all users to fulfill their needs. In the Future with the increase in the types of E-bikes, last-mile delivery & cyclists these spaces will get more complex to use.

The proposal is a system design for certifying cycling skills. As step one is to create awareness about basic safe cycling awareness by leveraging E-test created by Bikeability(Organization) to an App that can be scaled to a bike certification system and leveraging existing schemes like free repair schemes & bike loan schemes as incentives for users completing the awareness test.

In the future leveraging the Bikeability certification system to more tests and mandating these tests. This system can offer specific tests for different types of bikes & used for verification tests by authorized organizations & their staff. The certification provided by the system can give legal rights for riding bikes.

Service System Design – Network for early detection of diseases

This is eleven weeks project done with NHS24 to identify insights, opportunities and unmet needs. NHS24 is a national organization that gives health advice through a range of channels. The project is about finding how NHS 24 could provide ‘continued health and well-being for the people of Scotland, trying to identify the unmet needs of people accessing healthcare, and trying to understand new emerging behaviors due to post-pandemic threads. From the series of research, we found a theme; prevention of long-term diseases. The insights we found
were: 1. A lack of preventative system in Scotland, 2. Prevention works better in other countries, 3. Illness may get severe without prevention. Those insights led us to the opportunity area, “How might NHS24 provide preventative care when people don’t know they need it?” Our proposal is a system to detect preventable diseases in the early stage by using “free health checks through multiple touchpoints” and make it a starting point for acknowledging of a healthy lifestyle. To start with such kind of system, we choose to focus on Type 2 diabetes because it impacts both NHS and people, it is fitting in our opportunity area, deliverable through the lens of NHS 24 and it is innovative.

With our new system, the cost of treating avoidable complications can be reduced by tracking the people at risk as early as possible. This system can be scaled to identify other types of preventable diseases and can be scaled to bring more services that can encourage people to lead healthy lifestyles.

Without the waste: Reimagining the mentality of waste

How might we use circular economy principles to rethink the storage, delivery, and dispensing of medical products to reduce the amount of waste generated? The goal is to reduce the amount of medical waste generated and look at ways to make the system circular.