I am a service designer interested in making social changes for inequality and human well-being.
Meaningful Career for Refugees
This project aims to help refugees gain their desired careers in the UK and bring awareness about asylum seekers and refugees. Through the series of research, I found that lack of information to improve their living condition and learn new skills, limited access to mental health support, and not knowing systems of university, job hunting, and working culture prevent them from gaining their desired career.
Pain Points and the Opportunity Area
By mapping pain points, I found that “providing information about support/help in the way they can understand” is the most impactful area. Once they know the support systems that are available, stakeholders could provide supports they need, such as English classes, volunteering and skill developing opportunities, university application help, and employability training. This can help mitigate their mental health distress.
My proposal is a digital map where asylum seekers and refugees can gain and share information about affordable support (e.g. free English courses) in the area they live with the help of volunteers. The key impact of this service is the improvement of their life condition and the provision of learning opportunities by “sharing information” among asylum seekers, refugees, NPOs and charities.